While more businesses are texting with customers, 88% admitted to using personal or company-provided cell phones to do so.

Using a cell phone instead of business texting software jeopardizes customer privacy, puts company assets at risk if the phone is lost or stolen or the employee leaves the company and increases the likelihood that TCPA compliance is not being met.

Despite advancements in chatbot technology, consumers still prefer to get help from a human, indicating that human involvement remains a key component when it comes to consumer satisfaction.

Do you wonder why your customers don’t read your emails anymore? Or, why they’re not responding to your promotional offers or calls to action like they did in the past? 

Emails and text messages to communicate with customers may work best for some businesses while text messages and phone calls may work better for others. But it still is a fact that consumers send four times more texts than emails.

• Track and Consolidate all non-email communications inside your CRM
  
Standardize messages to your clients via auto text templates

Track your clients reading activities for all shared materitals via text ( white papers, invoices, notifications , etc )

Control your company’s image and positioning for all informal communications from your employees with clients